Privacy Policy

Carrier Connex (“Carrier Connex,” “we,” “our,” or “us”) provides transportation, logistics, shipment visibility, and freight-tracking services. This Privacy Policy explains how information is collected, used, disclosed, and protected when individuals use the Carrier Connex mobile application (“Connex” or the “App”) and related Carrier Connex tracking services. The Connex App is intended primarily for drivers, motor carriers, dispatchers, and other authorized transportation participants who use the App in connection with freight shipments managed or tracked through Carrier Connex.

Depending on how you use Connex, we may collect account and contact information used to identify or communicate with an authorized user, such as your name, email address, phone number, carrier or company information, and account or user identifiers. We may also collect shipment information related to transportation services and shipments, including shipment or load numbers, carrier information, pickup and delivery locations, pickup and delivery status, shipment assignments, shipment-related timestamps, and other information necessary to provide shipment visibility. We may collect limited device and technical information necessary to operate, secure, troubleshoot, and improve the App, such as device type, operating system, App version, device or application identifiers, application errors and diagnostic information, network or connectivity status, and tracking-service status.

Location information is a core feature of the Connex App. When an authorized user begins tracking a shipment and grants the necessary device permissions, Connex may collect the device's precise geographic location. Location information may include GPS coordinates, the date and time of the location, movement-related information derived from location updates, location accuracy, and the shipment associated with the tracking session. We use this information to provide shipment visibility and transportation-related services.

Connex may collect precise location information while the App is running in the background or while the user is not actively viewing the App. Background location is used to maintain shipment visibility during an active tracking session. This allows an authorized driver to begin tracking a shipment, place the App in the background or lock the device, and continue providing shipment-location updates while transporting the freight. Background location may be used to track the progress of an active shipment, provide shipment-location updates, determine whether freight is approaching or has arrived at a pickup or delivery location, maintain shipment visibility while the App is not actively displayed, detect interruptions or delays in shipment tracking, and provide authorized operations personnel and shipment stakeholders with transportation status information. Connex does not require a driver to continuously keep the App open on the screen for an active shipment to remain trackable. Location tracking is intended to be associated with an authorized shipment-tracking session. The App is not intended to operate as a general-purpose personal-location monitoring service. Users may control location permissions through their device settings. Disabling required location permissions may prevent shipment-tracking functionality from operating correctly.

We may use information collected through Connex to provide shipment tracking and visibility, display current and historical shipment locations, associate location updates with an authorized shipment, monitor pickup, transit, and delivery progress, provide estimated shipment status, detect tracking interruptions, support freight operations, troubleshoot technical problems, maintain the reliability and security of our services, prevent misuse or unauthorized access, maintain operational and audit records, and comply with applicable legal or regulatory requirements. We do not use precise driver location information for unrelated consumer advertising purposes.

Shipment-related location information may be made available to parties with a legitimate role in the applicable transportation transaction. Depending on the shipment and services being provided, these parties may include Carrier Connex personnel, the motor carrier responsible for the shipment, authorized dispatch or operations personnel, the customer, shipper, consignee, or other authorized shipment stakeholder, and technology providers used by Carrier Connex to operate its shipment-tracking services. Access to shipment-location information is intended to support freight transportation, shipment visibility, customer service, security, and related logistics operations. Carrier Connex does not sell precise personal location information to data brokers or advertisers.

Carrier Connex may use third-party technology providers to operate the App and related services. These providers may assist with functions such as cloud hosting, database services, mapping and geocoding, application infrastructure, error monitoring and diagnostics, communications, authentication, and shipment-management systems. These providers may process information only as necessary to provide services to Carrier Connex or as otherwise permitted by applicable law and their agreements with us.

Carrier Connex retains information for as long as reasonably necessary to provide transportation and shipment-visibility services, maintain appropriate business and operational records, resolve disputes, comply with legal obligations, and protect the security and integrity of our services. Location information associated with shipments may be retained as part of shipment history or operational records. We may delete, anonymize, or aggregate information when it is no longer reasonably necessary for these purposes, subject to applicable legal, contractual, insurance, claims, audit, or recordkeeping requirements.

Carrier Connex uses reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, disclosure, alteration, loss, or misuse. Information transmitted between the App and Carrier Connex systems is intended to be transmitted using secure network connections. No electronic system or method of transmission can be guaranteed to be completely secure, and we cannot guarantee absolute security.

Users control whether Connex has permission to access device location through Android device settings. Depending on the device and operating-system version, Android may provide options such as allowing location access while using the App, all the time, only once, or not at all. Certain Connex shipment-tracking features require background location permission to function as intended. A user may revoke location permission through device settings. Doing so may interrupt or disable active shipment tracking. Where applicable, users may also end an active shipment-tracking session through functionality provided within Connex.

Location information depends on GPS availability, device settings, network connectivity, operating-system behavior, battery-management settings, and other factors outside Carrier Connex's control. As a result, location information may occasionally be delayed, unavailable, or inaccurate.

Connex is a business and transportation application and is not intended for children under 13. We do not knowingly collect personal information from children under 13 through the App. If we become aware that information from a child under 13 has been collected through Connex, we will take reasonable steps to delete it.

Carrier Connex may disclose information when reasonably necessary to comply with applicable law, regulation, subpoena, court order, or other legal process; protect the rights, property, security, or safety of Carrier Connex, its customers, carriers, users, or others; investigate fraud, abuse, security incidents, or violations of applicable agreements; establish, exercise, or defend legal claims; or complete a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, subject to applicable legal requirements.

Subject to applicable law, individuals may contact Carrier Connex regarding questions or requests concerning personal information associated with their use of Connex. Depending on applicable law and the nature of the information, rights may include requesting access, correction, or deletion of certain personal information. Some information may need to be retained when required for legitimate transportation, contractual, claims, security, legal, or recordkeeping purposes.

Carrier Connex may update this Privacy Policy as the Connex platform, our business practices, or applicable legal requirements change. When we make material changes, we will update the effective date shown at the top of this Privacy Policy and provide additional notice when required by applicable law.

Questions about this Privacy Policy or Carrier Connex's privacy practices may be directed to Carrier Connex at info@carrierconnex.com or carrierconnex.com.